Brand Protection

Commitment Against Fake Websites 

Authentic Cole Haan products in Hong Kong and Macau are sold by Sitoy Retailing Group (Cole Haan Hong Kong) are available only in our Cole Haan stores, Cole Haan outlet stores, and at colehaan.hk. You can also find our products in select authorized department stores and specialty retailers in Hong Kong and Macau.

There are many fake websites mirroring the look and feel of official Cole Haan websites or creating the impression that they belong to Cole Haan Hong Kong. There are also fake social media pages and ads on social media linking to these fake sites. 

Many of the websites copy photos and content directly from the official websites. They sell counterfeit product, but often they don’t ship any product after you have paid and are then used to obtain your credit card information and your personal information.

Cole Haan Hong Kong does not have an online outlet website, nor do other international distributors and Cole Haan LLC. Cole Haan Hong Kong does not announce store closures or liquidation sales on social media.

Warning: just because one or more of the following points may be true about a website does NOT necessarily mean that it is an authorized website or Cole Haan retailer: 

• The website’s domain name contains the words “Cole Haan”
• The website appears in a search engine result
• The website links to hk or other official sites
• The website has the look and feel of the Cole Haan brand
• The website uses Cole Haan photographs or product images
• The website claims to be an official Cole Haan site
• The website claims to offer Cole Haan products at a discount

While we cannot list every unauthorized Cole Haan website or those that are selling counterfeit Cole Haan products, below are a few examples of unauthorized websites. If the website you find does not appear on this list, do not assume it is legitimate.

• colehaanoutlets.com
• colehaansales.com
• colehaanfrance.com
• colehaanflagshipstore.com
• salescolehaan.com
• colehaanfactoryoutlet.com

Cole Haan Hong Kong only sells authorized products online at colehaan.hk.

If you think a website is fake, do not place any orders and immediately contact our customer service team to assist with the validation process. 

Counterfeit Products 

Cole Haan Hong Kong deeply cares about the quality, workmanship, and authenticity of our products. Counterfeiting is highly illegal, as counterfeit products do not undergo inspection processes and often do not adhere to safety, health, and wage regulations, including child labor and human rights laws. Counterfeiting has been linked to organized crime, child labor, and terrorism, and it can also harm the economy through lost revenue, jobs, and taxes.

Brand Protection and Anti-Counterfeiting Efforts 

To help protect the Cole Haan brand and our customers from counterfeit products, we work with law enforcement and customs officials around the world to stop the shipment and sale of counterfeit goods. We also monitor online and offline channels for counterfeit merchandise.

We do not respond to requests to authenticate product or identify authorized distributors. Please note that if a deal or price sounds too good to be true, it probably is counterfeit product. We do not sell our products at flea markets, through street vendors, or in mall kiosks.

Reporting Fake Websites and Counterfeits 

We appreciate any information you can share to assist us in our efforts to fight fake websites by reporting it to our customer service team. Please provide as much information as possible, including, the url location where you purchased or saw the Cole Haan product, the items purchased, your email address, and contact information. It would also be helpful to share your order confirmation from the seller. We will only use your email address to file and investigate your report. Please review our Privacy Policy for more information. 

*Sitoy CH Retailing Company Limited is a wholly owned subsidiary of Sitoy Retailing Group and the authorized operator and owner of this site.