How will I know if my order has been successfully placed?
You will receive an Order Confirmation email from Cole Haan. This will be sent to the email address you provided when you placed your order. The email will contain your order number and a summary of your order. Please print and retain for your records. If for any reason you did not receive a confirmation email, please contact customer service.
How do I cancel or modify my online order?
Due to the processing times of our orders, we are unable to cancel or change orders once they have been placed.
Why was my order cancelled?
If you’ve received notification from Cole Haan that your entire order or an item in your order was cancelled, we apologize for the inconvenience. This can occur for certain reasons, including item availability. Please contact customer service with questions or to place a new order.
Where does Cole Haan sell online? What if I believe I may have ordered from a fake Cole Haan website or bought a counterfeit product?
Authentic Cole Haan products are available only in our Cole Haan stores, Cole Haan outlet stores, and at colehaan.com. You can also find our products in select authorized department stores and specialty retailers. To learn more about our brand protection and how we can help you, click here.
We offer a wide range of international payment options through our partner Global-e. The available payment options specific for your shipping country will be visible at checkout.
Can I pay using a gift card?
We currently do not accept payment by gift cards for orders shipped outside of the US, however we hope to offer this in the future. Please note that any gift cards issued in the US or on our US website, will not apply to orders being shipped internationally.
Do I have to pay sales tax when ordering online?
All applicable sales tax will be applied to your order at checkout.
Please note that order totals reflect estimated tax. The actual charge to your payment method will reflect all applicable state and local taxes calculated at the time your order ships.
My order was not processed and there is a charge on my account. When will the charge be removed?
If you used a credit card or debit card the charge you see is actually a pre-authorization hold. This is a temporary electronic authorization. The card will not be charged unless the order ships. If you did not complete the order, the authorization will drop off your account according to your credit card or bank policy. This generally happens within 2 - 10 business days. For more information, contact your credit card company or bank to find out when the authorization will be released.
Do you allow customers to choose their payment currency when purchasing online?
Yes, your payment currency will be updated based on your preferences or shipping location.