All international orders are facilitated by our partner, Global-e. Global-e will be the merchant of record on all international shipping documentation, as well as on your billing statement. When you are ready to check out, you will be redirected to Global-e’s checkout page, where you will be asked to enter your billing and shipping details. Once the order is placed, Cole Haan will ship your order to Global-e’s warehouse in the United States. From here the appropriate international documentations (such as import paperwork) will be added to your package and shipped to your final shipping address. Please note that we are unable to control any delay in delivery due to customs. Please contact customer service if you have any questions about the status of your order.